Refund policy

At our store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Item must be unused, unworn, and in the same condition as received
  • Original tags must be attached
  • Item must be in original packaging
  • Proof of purchase or receipt is required

To request a return, please contact us at gagan.designs.9999@gmail.com.

Once your return request is approved, we will provide return instructions, including the return address and shipping details.

Please note: Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Please contact us as soon as possible at gagan.designs.9999@gmail.com so we can review the issue and provide a solution.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care products
  • Hazardous materials
  • Flammable liquids or gases
  • Sale items
  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before making a request.

Exchanges

The quickest way to exchange an item is to return the original item first. Once the return is approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving it, for any reason and without justification.

Returned items must be:

  • Unused and unworn
  • In original condition and packaging
  • With tags attached
  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note that banks and credit card providers may require additional time to process and post refunds.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at gagan.designs.9999@gmail.com.